Location:
Remote
Time Type:
Full-time
Experience:
2 years
Job Description:
Customer Success Manager
Responsibilities:
- Use your understanding of digital marketing platforms to provide clients with data-backed recommendations and insights.
- Build and maintain strong relationships with customers to ensure their success and satisfaction
- Serve as the main point of contact for customers, addressing their questions, concerns, and requests
- Conduct regular check-ins with customers to understand their needs and identify opportunities for upselling or cross-selling
- Collaborate with internal teams to resolve customer issues and ensure timely resolution
- Monitor customer usage and engagement to identify potential areas for improvement or additional support
- Analyze customer data and feedback to identify trends and make recommendations for product enhancements or updates
- Develop and implement customer success strategies to drive adoption, retention, and growth
Qualifications:
- Minimum of 2 years of experience in a customer-facing role, such as customer success manager or account manager. Specifically in an SMMA environment!
- Experience with digital marketing tools and analytics, with some hands-on ad-buying experience being ideal
- Proven track record of successfully managing customer relationships and driving customer satisfaction
- Strong negotiation and communication skills, with the ability to effectively articulate value propositions and influence decision-making
- Experience in sales or account management, preferably in a technical sales environment
- Familiarity with CRM systems, such as Salesforce/ClickUp, for tracking customer interactions and managing accounts
- Ability to analyze market trends and customer data to identify opportunities for growth